Terms & Conditions

This website (www.kandawala.com) is owned and operated by Kandawala Gems and Jewellers.

We make every reasonable effort to ensure that product descriptions, photographs, gemmological specifications, weights, and all other product information displayed on our website are accurate and representative.

• ✦Each eligible jewellery item is provided with a warranty certificate where applicable.
• ✦As our jewellery items are individually handcrafted by master artisans, minor variations in colour, finish, dimensions, weight, or appearance may naturally occur between the photograph shown online and the physical piece.

• ✦All prices are stated in Sri Lankan Rupees (LKR) unless explicitly stated otherwise.
• ✦We accept bank deposits and direct bank transfers only.
• ✦Official bank account and payment details will be provided directly via WhatsApp after your order has been confirmed by our team.
• ✦An order will be processed and scheduled for dispatch only after the required payment has been verified and confirmed in our account.
• ✦For custom-made bespoke jewellery, production will commence only after the agreed deposit or advance payment has been confirmed.
• ⚠Once production of a bespoke or custom-made item has commenced, cancellation or refund requests may not be permitted.

• ✦Custom & Personalized Items: Custom-made, engraved, or personalized jewellery pieces cannot be returned or exchanged unless the item possesses a confirmed manufacturing defect covered under warranty.
• ✦Change of Mind: Returns, cancellations, or refunds are not accepted due to a change of mind, incorrect selection, or personal preference after an order has been confirmed.
• ✦Altered Jewellery: Items that have been altered, resized, repaired, or modified by third parties after delivery are ineligible for return or replacement.
• ✦Any return, replacement, or warranty claim will be formally assessed by our master craftsmen in accordance with our warranty framework.

All warranty claims are thoroughly inspected and assessed by Kandawala Gems and Jewellers gemmologists before an authorized repair or remedy is initiated.

We offer professional after-sales care including ring resizing, jewellery restoration, stone resetting, re-polishing, and gold rejuvenation.

• ✦After-sales resizing, aesthetic alterations, or non-warranty repairs are subject to reasonable service charges based on materials (gold/silver), stone complexity, and labour.
• ✦A transparent quote will always be communicated and confirmed with you before any service work commences.
• ✦Any jewellery piece altered, repaired, or resized by an unauthorized third party may void the remaining manufacturer warranty.
• ✦Repairs required due to a confirmed manufacturing defect covered under warranty are carried out at no additional cost.

Our bespoke atelier crafts unique pieces according to your exact gemmological preferences, ring size, metal choice, and aesthetic design requests.

Fine gemstones and precious metals require thoughtful care to preserve their natural brilliance and structural beauty for generations:

Normal signs of daily wear, including minor hairline scratches and natural patina on metals, are standard characteristics of authentic jewellery and are not manufacturing defects.

We respect your privacy and handle your personal details strictly in accordance with our Privacy Policy.

Your information is never sold, traded, or shared for third-party marketing and is used solely to fulfill orders, process payments, and provide comprehensive after-sales care.