✦ Legal & Transparency ✦

Privacy Policy

Kandawala Gems and Jewellers (“we”, “us”, or “our”) operates www.kandawala.com. We respect your privacy and are committed to safeguarding your personal information with absolute integrity.

Last Updated: 15 August 2026
Quick Navigation
01.Information We Collect02.How We Use Your Information03.Protection of Your Information04.Payment Information & Security05.Data Retention06.Your Privacy & Data Inquiries07.Changes to This Privacy Policy08.Contact Us
Section 01

Information We Collect

We may collect information that you provide when you contact us through WhatsApp, phone, email, or our website, including:

  • ✦Your full name
  • ✦Phone number & WhatsApp contact
  • ✦Delivery and shipping address
  • ✦Order and product specifications
  • ✦Payment confirmation details
  • ✦Voluntary WhatsApp chat info & images
WhatsApp CommunicationsWe may collect and use information provided through WhatsApp conversations (including messages, inquiries, order details, images, documents, or measurements) for the purposes of responding to enquiries, processing and fulfilling orders, arranging deliveries, providing customer support, and other legitimate business purposes.

We only collect information that is reasonably necessary to provide our bespoke products and services to you.

Section 02

How We Use Your Information

We use your personal information strictly for legitimate business and customer service purposes, including:

Order Fulfillment

Processing and crafting your gemstone and jewellery orders.

Delivery Logistics

Arranging secure island-wide and international shipping.

Direct Communication

Contacting you regarding orders, payments, verification, or delivery.

Customer Support

Providing after-sales care, resizing, and warranty assistance.

Continuous Improvement

Refining our collections and tailoring customer experience.

Legal & Regulatory

Complying with applicable statutory and gemmological regulations.

Section 03

Protection of Your Information

We take reasonable organizational and technical steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

✦ We do not sell, rent, trade, or monetize your personal information to third parties for marketing purposes.

Your information is shared only with trusted service partners (such as contracted courier services or banking institutions) strictly to the extent necessary to complete delivery or process your order.

Section 04

Payment Information & Security

Payments for orders are processed through direct bank transfers and deposits. We do not intentionally collect, hold, or store sensitive banking credentials, login passwords, PINs, or One-Time Passwords (OTPs).

Important Security NoticeCustomers should never share their confidential banking passwords, ATM PINs, or OTPs with us or anyone claiming to represent Kandawala Gems and Jewellers. We will never solicit sensitive banking credentials.
Section 05

Data Retention

We retain personal information only for as long as reasonably necessary to process orders, fulfill warranty obligations, provide ongoing customer service, maintain legitimate business records, or comply with applicable legal and fiscal requirements.

Section 06

Your Privacy & Data Inquiries

You may contact us at any time if you have questions regarding the personal information we hold about you, if you wish to update your details, or if you believe your information has been handled incorrectly.

We are committed to resolving any inquiries or concerns promptly and transparently.

Section 07

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or statutory requirements. Any revisions will be published directly on www.kandawala.com with an updated “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

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